Support intake that arrives complete
Collect the information support teams need before a ticket reaches an agent, issue type, product, severity, screenshots and account details, so the first reply is the right one.
What is support intake?
Support intake is the information you gather before an agent picks up a ticket, issue type, product, severity, steps tried and account details. Good intake means the first response actually solves the problem.
Zoqera makes it a guided experience that adapts to the issue, so agents get complete context instead of 'it's broken'.
Why thin tickets slow support
When a ticket arrives with no detail, the agent's first reply is just more questions. That round-trip adds hours and frustrates the customer.
Collecting the right context up front lets the first reply resolve it.
How Zoqera improves support intake
Complete tickets, faster first response, no code required.
Adapts to the issue
Asks the right follow-ups per problem type.
Captures the essentials
Product, severity, steps tried, screenshots.
Answer by voice
Easy to report on mobile. Conversational forms
Collects attachments
Logs and screenshots in the flow. Document collection
Routes & prioritizes
Sends each ticket to the right queue.
Live dashboard
Every ticket, triaged.
How to build support intake
Live in minutes.
Define issue types
Map the questions each one needs.
Add severity & routing
Prioritize and send to the right queue.
Enable voice & uploads
Let people report easily with attachments.
Connect your helpdesk
Create tickets automatically.
Publish & measure
Embed and track resolution times.
Where to use it
Any support operation:
Related: conversational intake, service requests, and smart contact forms.
The benefits, at a glance
Frequently asked questions
What is customer support intake?+
The information collected before a ticket reaches an agent so the first response can resolve it.
How does Zoqera help?+
It adapts to the issue, captures the essentials and attachments, and routes tickets automatically.
Can customers attach screenshots?+
Yes, logs and screenshots in the same flow.
Can it create tickets in my helpdesk?+
Yes, connect it to create tickets automatically.
Is it no-code?+
Yes.
Explore more
Resolve tickets on the first reply
Collect the full picture before a ticket reaches an agent, with voice and attachments.